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Scrooz Fasteners Shipping Policy

At Scrooz Fasteners, we understand that fast, reliable shipping is crucial when you need hardware supplies for your projects. That’s why we’ve built one of the most efficient despatch and delivery systems in Australia, designed to get your order to you as quickly and smoothly as possible.

Free Shipping Australia Wide on Orders Over $99

We proudly offer FREE shipping nationwide on all orders over $99.
For orders under $99, a simple flat rate of $15 applies, no hidden costs or complicated freight calculations.

Lightning-Fast Despatch Times

Our dedicated despatch teams work day and night, 16 hours a day, to ensure orders are packed and on the move fast.
Most orders are shipped same day or within 24 - 48 hours of placement.
We maintain over $15 million worth of stock ready to ship immediately, making us one of Australia's largest suppliers of screws, fasteners, and hardware. When you order from Scrooz, you can be confident your products are in stock and ready to go.

As soon as the goods have been despatched and loaded onto the freighters you’ll receive an automated despatch notification to your registered email which will contain tracking information and an estimated time of arrival. Please be aware that due to parcel volume all goods leave our warehouse palletised and sorted by state, pallets are then broken down in the couriers depot and scanned in individually, tracking will not go live until the freighters have scanned in your parcel in the depot. This can take 1-2 hours from despatch notification being received.

Delivery Timeframes

• Orders under 5kg: Shipped via overnight express air freight for delivery within 1 working day.
• Orders over 5kg: Shipped via road express freight, with typical delivery times as follows:
  • QLD Metro: 1–2 working days
  • QLD Rural: 1–3 working days
  • NSW Metro: 1–2 working days
  • NSW Rural: 1–3 working days
  • ACT: 1–3 working days
  • VIC Metro: 1–3 working days
  • VIC Rural: 2–4 working days
  • SA Metro: 1–3 working days
  • SA Rural: 2–4 working days
  • NT: 4–6 working days
  • WA: 4–6 working days
  • TAS: 3–4 working days

Peak Periods and Special Promotions

During peak trading periods, such as Black Friday sales, the Christmas rush, and New Year return weeks - shipping times may be extended by 1 - 2 additional working days due to increased volumes.

Important Notes

• We operate on business days only (Monday to Friday).
• Orders placed on weekends or public holidays will be processed on the next available business day.

Why Shop with Scrooz?

• Fast, Reliable Despatch
• Nationwide Free Shipping on Orders Over $99
• Massive In-Stock Range Ready to Ship
• One of Australia's Largest Hardware Stockists
• When you buy from Scrooz, you’re choosing a supplier that values your time, your projects, and your trust. Whether you're in Brisbane, Sydney, Melbourne, Perth, or anywhere in between - we've got you covered.

Scrooz Fasteners Returns Policy - Our No Worries Guarantee

At Scrooz Fasteners, we want you to order with total peace of mind.
That’s why we back every purchase with our risk free, no worries guarantee.

Risk Free Shopping with Easy Returns

We understand mistakes happen, either choosing the wrong size, finish, or quantity. That's why we offer hassle free returns & exchanges with no restocking fees and free shipping exchanges (though conditions apply).
Your satisfaction is guaranteed, and if you’re not happy, we will work with you to fix it.

Our Simple No Worries Return Policy

Change of Mind? No problem, just contact us.
Wrong size or finish? That's an easy swap for what you need, or store credit.
Free shipping exchanges to get what you need faster.
Full refunds available (within 7 days).
Up to 60 days to return for store credit.
No Restocking Fees. Ever.

Easy Steps to Return or Exchange

• For refunds: Contact us within 7 days of receiving your goods to organise return.
• Order cancellations: Contact us within 24 hours of ordering for a full refund.
• Store credit: Contact us within 60 days for easy credit to use anytime.
• On condition: Items must be unused, in original packaging, and complete (full packs or boxes only).
• We will need proof of purchase: A valid tax invoice or receipt is required.

Important Notes

• Perishables (e.g., sealants, adhesives) must be returned within 7 days.
• Shipping costs are refunded only if we've made a mistake.
• Direct refunds can take up to 15 business days to show in your bank account.
• Fair Use Policy: We reserve the right to refuse returns in cases of abusive behaviour.

How to Return Products

In person: Bring your items and invoice to our trade counter.
Post back: Send to:

Scrooz Fasteners
Attn: Customer Service
1 Kingsbury Street
Brendale QLD 4500

Why Customers Love Shopping with Scrooz

• True risk free shopping.
• Friendly support. Real people, real help.
• Fast free shiping on exchanges.
• No restocking fees.
• One of Australia's largest screw and fastener stockists.

Need Help?

No worries, just reach out to is
Email: sales@scrooz.com.au
Phone: 1300 794 499

Why Buy Scrooz - Designed for Builders, Trusted by Australia.

At Scrooz Fasteners, we power Australia’s builders, contractors, and DIYers with premium quality fasteners, screws, and hardware - all shipping Australia wide.
Since launching in 2008, we’ve completed over 500,000 orders and proudly service more than 50,000 loyal customers across the country. Our fasteners have been trusted in some of Australia’s most iconic projects, including the Sydney Opera House, major airport upgrades, and countless large-scale infrastructure builds. From government departments and councils to national home builders and everyday tradies, Australia counts on Scrooz, and we deliver.

Our commitment to product quality sets us apart. Every fastener we stock or manufacture is rigorously tested to meet and exceed Australian standards, ensuring you receive products you can trust. For your complete confidence, we can provide full technical documentation, including steel grades and engineering load data.
With a fully stocked warehouse holding over $15 million worth of screws, nuts & bolts, fasteners, concrete anchors, and consumables, Scrooz offers one of the largest and most comprehensive fastener ranges in Australia. From decking screws, colorbond roofing screws, nuts and bolts and fasteners to heavy-duty structural anchors and chemical fixings, we have the products you need to complete your next project ready to ship fast.

Australian Owned & Operated.

We are 100% Australian-owned and operated, built on over 50 years of industry experience, and proudly independent. Our transparent pricing policy ensures everyone from large-scale contractors to weekend DIYers, accesses the same great prices, volume discounts, and online savings.
Our team consists of many sales professionals with more years than we’d like to count of fastener experience within Australia, product engineers to ensure the products you receive are of the highest possible quality and a large number of warehouse staff to make sure your orders leave us correctly and on time.

• Over 500,000 orders fulfilled
• 50,000+ tradies and contractors use us as their regular primary supplier.
• Products manufactured and tested to Australian standards
• Same-day or next-day despatch
• Expert advice from real people who understand your needs

When you choose Scrooz Fasteners, you’re choosing quality, exceptional value, and a company that’s built its reputation by helping Australians get the job done right.
Scrooz Fasteners - Building Australia, One Project at a Time.