what's our shipping options ...

We offer 3 methods for getting your goods to you

Collect in store : if you are local to us you are welcome to collect your goods directly from us, just choose this option when you checkout (only available for local postcodes) and we will send you an email when your goods are ready, or if you include your contact details on checkout we'll be happy to give you a call, all collections are from our warehouse at 115-119 Russell Street, Cleveland, QLD 4163.

Regular shipping : this is our standard delivery method and is based on total load weight, please note the maximum weight we can ship in one consignment through our preferred shipper is 20kg, therefore all orders over 20kg may be shipped in different consignments and therefore will have multiple trcking numbers. All our products have there weight details included to let you easily total your order.

Bulk freight quoting : if your order is more than 50kg in weight then we would be happy to get a bulk freight quote for you which may be more cost effective than using multiple regular shipping orders, simply drop us an email request and we'll get back to you asp.

who deals with our shipping …

We have a strategic partnership with Australia Post to exclusively handle all our regular shipping consignments as they are simply the biggest carrier in Australia with 100% coverage to residential addresses. This partnership also gives us the ability to offer live pricing and delivery time estimating direct from our website with a real time shipping calculator, most orders are shipped from us on the next working day of order receipt (excluding public holidays) and you will receive an email notification from us when your shipment has left us.



so how does it work …

Its very simple, ok so you've added some items to your cart and clicked view cart to bring up the main cart panel on your screen

Click the 'Calculate Shipping and Handling link …

Input your state and postcode and hit the 'calculate shipping' button ...

You will see 3 options for shipping including your cost for Australia Post, the delivery  time estimation is highlighted in green. Please note this is based from the day Australia  Post receive the shipment from us and so you should add an extra day for our warehousing operations, click the 'Update Shipping Cost' button add your quote to the cart ...

Your shipping has been included and you can proceed to checkout where you will get another confirmation of your shipping choice and can amend it if  you want ...

returns ...

We operate automated purchasing and stock control at Scrooz so when you buy items from our range our system automatically re-orders from our suppliers to maintain our required stock levels. When products are returned to us it creates considerable logistical issues for us and leads to overstocking and wasteful purchasing etc. Therefore to keep our operation as slick as possible we operate fairly strict returns policy, please be sure the items you order from us are correct for the purpose you intend to use them for (if in any doubt contact an industry professional or email us for clarification), unfortunately we cannot accept returns for products incorrectly ordered in either size, type or quantity and as there little else that can go wrong with fasteners hopefully this issue shouldn't arise. Of course if there are any problems with any of our products relating to defects, lost or incorrectly despatched orders then contact us straight away and we will deal with it immediately. Full details of our returns policy are available here.